IS THIS, WHAT HAPPENS WHEN ONE IS LACKING THE KNOWLEDGE. OF WHAT IS?
Are you aware of the auto repair shop keeper, of the unethical customer service code?
As the students review the video and audio recording provided by the under cover agent, in a class room full of neophytes, adapts, and MASTERS of the mystery From future time line, to report the behavior and the evidence of the thoughtless earthly inhabitants, to the galactic community.
WHY, THE MYSTIC ASKS???
As for the shop keeper Eddie Silva oblivious, state, of his parasitic existence, the micro cameras strategically installed for the precession viewing and clear voice recording, for the purpose of, voice, facial, body analysis, to determine his internal thought proses, Due to the multiple complaint against Daisy Tire's corp. in Santa Paula California.
The recording begins with the customer approaching the service counter by greeting Mr. Silva, do you have a set of two matching used tires for 2oo4 Honda element EX model all wheel drive?
Mr. Silva yes, I do, he walks to the automobile, checks the size of the tire, then, he commands! One of the unprofessional dyslexic employee, to check stock of the customer request, soon, the unpleasant creature returns, with a two matching sets, how much is the price, the customer asks? Mr. Silva replies 80 Dollars. for the set.
Customer, the price went up from my previous purchase of the used tires.
the customer agrees to the price, Apr. 30 minutes later the transaction was completed. A few days later the customer returned, to address the violent shaking in the front end suspension, after reaching the speed of 45 miles per hour, an indication of unbalanced wheels. Mr Silva, agreed to check the vehicle for the customer concern, one of the balancing used weight had come off, the under age employee re balances the wheels. by now the trust factor between the shop keeper and the client has been deluded, due to the poor service and workmanship.
18 days later the customer returns to address the same concern, Mr. Silva reaction, if you do not want the front end of your vehicle to shake you must install new set of tires, the look on the customer face was sheer awe, due to the desensitized selfish shop keeper response. the customer agrees for the quote previously given by Mr. Silva the shop keeper for some total of 630.50 Repair order #7806
Qty.4 tires description 04111, LT225/75R 16 115R Terra Track AT 11 E.
(10 ply) Hercules.
The tire installation began, few minutes go by the customer realizes a lesser quality tires are being installed,
Customer, sir, this is not the tires I have agreed to purchase, The confused employee, Abruptly, replies, there is no difference, these tires will do, the customer returns back to the front office, Mr. Silva, could you please instruct your staff, to install the tires, as per your estimate.
The agitated Mr. Silva, re instruct The confused individual,to install another set, in which is different altogether from the original quote once more.
The customer once again, sir, this is not matching your estimate, rudely Mr. Silva replies, this is the correct tire, at this point the customer kept his grace paid in full, he thanked Mr. Silva, 45 minutes the telephone rings,
the customer on the other end, Mr. Silva This Mr."-------" I just arrived at the office I have compared the original quote with today's repair order, not only you have over charged me, but definitely you have installed different set of tires, part # 04378,225/75R16 104t, TERRA TRAC AT 11 owl SL, hercules (7 PLY) the despicable dishonest Mr. Silva With his insidious criminal attitude, replies, that the manufacture had changed the part # and this is the correct replacement, After a several minutes of arguing back and forth Mr. Silva admitted, that he had sold and installed the incorrect tires.
The customer with his graceful response, he wanted to give Mr. Silva another chance to make this nightmare transaction, to manifest correctly. Mr. Silva agreed with the customer, by stating, bring the vehicle back to reinstall the proper tires tomorrow at 10.30 AM.
The customer instead of arriving at 10.30 he arrived at Approximately, at 8.30 AM. Mr. Silva father siting behind the counter, having his breakfast,
The Customer, Good Morning, is Mr. Eddie here? No, He will be in at 10.30 AM. The customer share his experience with Mr. Silva Father, Mr. Silva senior after hearing the client concerns, he became uncomfortable, of the facts, he even agreed that JR. was lacking professionalism, he suggested, to the customer it is best, that he returns at 10.30 AM. and deal directly with JR. Once again the customer is inconvenienced due to the lack of consideration and moral ethics of Silvas
The Customer arrived at the shop once more, At 10.30 AM. Mr. Silva, I have giving you more then one chance to preformed your duty as a business owner, and you have failed to do so, I no longer wish to do any business with Daisy tire corp. I will pay you for the reinstalling of the old tires, and I will take my business else were. I do not feel comfortable to return every three thousand miles for tire rotation, Mr. Silva tried to convince the customer that he will honer the original estimate as he promised.
At this point the customer, explains you have left a bitter taste in my mouth, it is best that we disconnect this entanglement, before it gets any worse.
when all was said and done Mr. Silva once again over charges the customer, not only for the reinstalling of the old tires, but in addition he charged for the mistake of his unethical service of the dismounting of the incorrect tires, that he was consciously aware of.
The graceful customer had a question for Mr. Silva?
Mr. Silva, Sir, if this transaction had taken a place with a female customer who was laking the experience of knowing the difference of your service, and you had realized, that, you had sold her the incorrect set of tires, from your shop quote, would have picked the telephone and requested that she should return immediately to the shop, to rectify, your misjudgement? With out any remorse, what so ever, eagerly, he answered, no, that he would not have done so.
The question remains, when one is not paying any attention how they are being treated by the criminal minded individual, who's responsibility is it? To be aware, the customer or shop keeper???.THE MYSTIC ASKS???
This matter it will be presented to the committee of the galactic federation for review, and the proper action will be taken.
Disclaimer. We have provided the reader with a short version of the transaction
The actual recording, has been transcribed. .
WHY, THE MYSTIC ASKS???
As for the shop keeper Eddie Silva oblivious, state, of his parasitic existence, the micro cameras strategically installed for the precession viewing and clear voice recording, for the purpose of, voice, facial, body analysis, to determine his internal thought proses, Due to the multiple complaint against Daisy Tire's corp. in Santa Paula California.
The recording begins with the customer approaching the service counter by greeting Mr. Silva, do you have a set of two matching used tires for 2oo4 Honda element EX model all wheel drive?
Mr. Silva yes, I do, he walks to the automobile, checks the size of the tire, then, he commands! One of the unprofessional dyslexic employee, to check stock of the customer request, soon, the unpleasant creature returns, with a two matching sets, how much is the price, the customer asks? Mr. Silva replies 80 Dollars. for the set.
Customer, the price went up from my previous purchase of the used tires.
the customer agrees to the price, Apr. 30 minutes later the transaction was completed. A few days later the customer returned, to address the violent shaking in the front end suspension, after reaching the speed of 45 miles per hour, an indication of unbalanced wheels. Mr Silva, agreed to check the vehicle for the customer concern, one of the balancing used weight had come off, the under age employee re balances the wheels. by now the trust factor between the shop keeper and the client has been deluded, due to the poor service and workmanship.
18 days later the customer returns to address the same concern, Mr. Silva reaction, if you do not want the front end of your vehicle to shake you must install new set of tires, the look on the customer face was sheer awe, due to the desensitized selfish shop keeper response. the customer agrees for the quote previously given by Mr. Silva the shop keeper for some total of 630.50 Repair order #7806
Qty.4 tires description 04111, LT225/75R 16 115R Terra Track AT 11 E.
(10 ply) Hercules.
The tire installation began, few minutes go by the customer realizes a lesser quality tires are being installed,
Customer, sir, this is not the tires I have agreed to purchase, The confused employee, Abruptly, replies, there is no difference, these tires will do, the customer returns back to the front office, Mr. Silva, could you please instruct your staff, to install the tires, as per your estimate.
The agitated Mr. Silva, re instruct The confused individual,to install another set, in which is different altogether from the original quote once more.
The customer once again, sir, this is not matching your estimate, rudely Mr. Silva replies, this is the correct tire, at this point the customer kept his grace paid in full, he thanked Mr. Silva, 45 minutes the telephone rings,
the customer on the other end, Mr. Silva This Mr."-------" I just arrived at the office I have compared the original quote with today's repair order, not only you have over charged me, but definitely you have installed different set of tires, part # 04378,225/75R16 104t, TERRA TRAC AT 11 owl SL, hercules (7 PLY) the despicable dishonest Mr. Silva With his insidious criminal attitude, replies, that the manufacture had changed the part # and this is the correct replacement, After a several minutes of arguing back and forth Mr. Silva admitted, that he had sold and installed the incorrect tires.
The customer with his graceful response, he wanted to give Mr. Silva another chance to make this nightmare transaction, to manifest correctly. Mr. Silva agreed with the customer, by stating, bring the vehicle back to reinstall the proper tires tomorrow at 10.30 AM.
The customer instead of arriving at 10.30 he arrived at Approximately, at 8.30 AM. Mr. Silva father siting behind the counter, having his breakfast,
The Customer, Good Morning, is Mr. Eddie here? No, He will be in at 10.30 AM. The customer share his experience with Mr. Silva Father, Mr. Silva senior after hearing the client concerns, he became uncomfortable, of the facts, he even agreed that JR. was lacking professionalism, he suggested, to the customer it is best, that he returns at 10.30 AM. and deal directly with JR. Once again the customer is inconvenienced due to the lack of consideration and moral ethics of Silvas
The Customer arrived at the shop once more, At 10.30 AM. Mr. Silva, I have giving you more then one chance to preformed your duty as a business owner, and you have failed to do so, I no longer wish to do any business with Daisy tire corp. I will pay you for the reinstalling of the old tires, and I will take my business else were. I do not feel comfortable to return every three thousand miles for tire rotation, Mr. Silva tried to convince the customer that he will honer the original estimate as he promised.
At this point the customer, explains you have left a bitter taste in my mouth, it is best that we disconnect this entanglement, before it gets any worse.
when all was said and done Mr. Silva once again over charges the customer, not only for the reinstalling of the old tires, but in addition he charged for the mistake of his unethical service of the dismounting of the incorrect tires, that he was consciously aware of.
The graceful customer had a question for Mr. Silva?
Mr. Silva, Sir, if this transaction had taken a place with a female customer who was laking the experience of knowing the difference of your service, and you had realized, that, you had sold her the incorrect set of tires, from your shop quote, would have picked the telephone and requested that she should return immediately to the shop, to rectify, your misjudgement? With out any remorse, what so ever, eagerly, he answered, no, that he would not have done so.
The question remains, when one is not paying any attention how they are being treated by the criminal minded individual, who's responsibility is it? To be aware, the customer or shop keeper???.THE MYSTIC ASKS???
Disclaimer. We have provided the reader with a short version of the transaction
The actual recording, has been transcribed. .
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